Reference

How u0121 Handles Your Personal Data

Q: How can I request a copy of the data u0121 holds about me?

Email privacy@u0121.co from your account-registered address, clearly stating you want a data-access request. We will confirm receipt within 24 hours and deliver the records within the timeframe set by applicable law.

At u0121, we are clear about what data we collect from you, why we collect it, and how long we keep it.

Data collected only for account operationNo sale of personal data to third partiesRight to access your own recordsStored on secured, encrypted serversContact us to request deletion

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What This Policy Covers and Where It Applies

u0121 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy governs the collection, processing and storage of personal data on u0121.co. Access to the platform and its account features depends on local law and is available where local law permits. When you create an account, deposit via UPI, Paytm or PhonePe, or interact

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with any part of the site, data is generated and handled under the terms set out here. We collect only the data necessary to operate your account: name, contact details, payment identifiers and device information. We do not collect payment card numbers directly — those are
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handled by our payment processor. This policy is governed by applicable Indian data-protection law, and any dispute arising from it is subject to Indian jurisdiction. We update this policy periodically; the effective date at the bottom of the page reflects the most recent revision.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold about you, our privacy team is available through the channels below. We aim to respond to all data-related requests within 72 hours on business days. Submitting your account-registered email address with your request helps us locate your records and process changes without delays.

Team online

Email Request

Send your data access or deletion request to [email protected]. Include your registered email address and the specific data you want to access or remove so we can act promptly.

Live Chat

Open the chat widget on u0121.co and select the Privacy & Data option. A member of our team will verify your identity before discussing any account data or making changes.

Help Centre

Visit the Help section on u0121.co to find the data-request form. Fill in your account details and the nature of your request, and we will follow up within the stated response window.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every measure listed here reflects how we actually operate the platform — not aspirational language.

Encrypted Storage

All personal data, including your contact details and payment identifiers linked to UPI, Paytm or PhonePe transactions, is stored on servers using AES-256 encryption. Access is restricted to authorised personnel only.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without affecting your account.

Account Security

Two-step verification is available on every account. We never ask for your password via email or chat. If you receive a message claiming to be from us and asking for credentials, report it to [email protected] immediately.

Data Retention

We retain account data for as long as your account remains active, plus a statutory period required under applicable law. Transaction records linked to UPI and Paytm are kept to meet financial-record obligations.

Third-Party Sharing

We share data only with payment processors — for UPI, Paytm and PhonePe settlements — and identity-verification providers where local law requires it. We do not sell or rent your data to any marketing organisation.

Your Rights

You have the right to request a copy of your data, correct inaccuracies, withdraw consent for non-essential processing, or ask us to erase records that are no longer required. Submit requests through the channels listed on this page.

Answers to Common Privacy Questions

The questions below cover what data we collect, how you exercise your rights, and how changes to this policy are communicated. If something is not covered here, reach out via email or live chat and our privacy team will respond within the stated window.

We collect your name, email address, phone number and country of residence at registration. When you make a deposit via UPI, Paytm or PhonePe, we also receive the payment identifier returned by the processor, but not your full financial credentials.

We share data only with payment processors handling UPI, Paytm and PhonePe settlements, and with identity-verification services where local law requires it. No marketing company or data broker receives your information from us.

Email [email protected] from your account-registered address, clearly stating you want a data-access request. We will confirm receipt within 24 hours and deliver the records within the timeframe set by applicable law.

Yes. Submit a deletion request via email or the Help Centre form. We will remove non-statutory data promptly. Some transaction records linked to UPI or Paytm deposits must be retained for a period required by Indian financial regulations.

Session cookies keep your account logged in during a visit. Analytics cookies help us understand page performance. You can block non-essential cookies in your browser settings; doing so will not prevent you from accessing your account or making deposits.

We update the effective date at the bottom of this page each time the policy changes. For material changes that affect how your data is used, we will send a notification to your registered email address before the new terms take effect.

Our privacy team aims to acknowledge requests within 24 hours and resolve them within 72 hours on business days. Complex requests that require legal review may take up to 30 days, in line with applicable data-protection law.

How u0121 Handles Your Personal Data

How to Contact Us About Your Data

Email Request

Live Chat

Help Centre

How We Protect and Manage Your Information

Encrypted Storage

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Rights

Answers to Common Privacy Questions

01 What personal data does u0121 collect when I open an account?

02 Does u0121 share my data with third parties?

03 How can I request a copy of the data u0121 holds about me?

04 Can I ask u0121 to delete my personal data?

05 How does u0121 use cookies and can I turn them off?

06 How will I know if this Privacy Policy changes?

07 How long does it take for u0121 to respond to a data request?

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